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| - The W3C recently interviewed Jeanne Holm, Chief Knowledge Architect at the Jet Propulsion Laboratory at Cal Tech. Holm also leads the Knowledge Management team at NASA. In the interview, Holm stated, “The goal of our project was to make it easy find expertise within an organization, or, as you’ll see, across organizational boundaries. The project is called POPS for ‘People, Organizations, Projects, and Skills.’ The acronym does not include E for Expert for a good reason: we tried three times to create a system with data specifically about expertise, but failed each time for different social reasons. Each attempt relied on self-generated lists of expertise. In the first attempt, people over- or under-inflated their expertise, sometimes to bolster their resumes. The second attempt prompted labor unions to get overly involved because greater expertise could be tied to higher pay. The third approach involved profiles verified by management, and that led to a number of human resources grievances when there was a disagreement. In all cases, the data became suspect.” continued… New Career Opportunities Daily: The best jobs in media.
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